Product Support Manager (power / marine / construction) – Caribbean

GateSource HR is partnering with its client to
identify and recruit a dynamic and experienced Product Support Manager to lead its Parts and Service business units. In this role, you will be
responsible for ensuring safety, driving customer loyalty, fostering employee
engagement, and achieving business growth and profitability. As a key member of
the leadership team and reporting to the General Manager, you will oversee
strategy development, budgeting, process improvement, and the implementation of
effective commercial policies.

Key Responsibilities:

• Develop and implement a Parts &
  Service strategy aligned with the company vision, stakeholder expectations, and
  leadership guidelines.
  
• Prepare and submit yearly budgets
  for approval, ensuring alignment with company objectives.
  
• Execute defined strategies by
  setting clear objectives and key results, including incentive plans.
  
• Organize and present commercial
  proposals and negotiate terms with customers.
  
• Define and manage pricing and
  discount strategies for Service and Parts departments.
  
• Lead sales efforts and oversee
  e-commerce implementation and expansion for the Parts & Service
  departments.
  
• Manage and resolve commercial
  disputes with customers to maintain strong business relationships.
  
• Drive continuous improvement and
  change management initiatives within the organization.
  
• Champion safety initiatives and
  foster a culture of safety by leading by example.
  
• Oversee the effectiveness of the
  Quality Management System and approve quality-related documents.
  
• Propose and submit asset purchases
  for approval by the Executive team.
  
• Establish and manage training
  policies and programs for Product Support employees.
  
• Act as a liaison among Service,
  Parts, Training, Quality, and other departments within the organization.

Requirements

• Education:
  
• Bachelor’s
  Degree in Mechanical or Electrical Engineering or a related field.
  
• Master's
  Degree in Business Administration (MBA) is highly advantageous.
  
• 5
  to 10 years in a similar role, with managerial experience
  
• Technical
  knowledge of machinery lifecycle management, component repair processes,
  and systems associated with premium equipment is required.
  
• Skills and Abilities:
  
• Strong
  customer-oriented attitude with excellent communication skills.
  
• Ability
  to work effectively with diverse teams and stakeholders.
  
• Self-motivated,
  self-starter, and able to work under pressure.
  
• Proficiency
  in Microsoft Office 365 and the ability to work with tools and equipment.
  
• Strong
  numerical and analytical skills for strategic planning and
  decision-making.

Benefits