Our client is a leader in the power generation and industrial solutions sector, serving key sectors across the region for decades. We are looking for a Product Support Manager to lead the expansion of parts and service revenue while significantly enhancing service quality and customer satisfaction. This individual will support Account Managers by developing service programs and contracts tailored to customer needs in the heavy equipment sector.
Key Responsibilities
- Lead and monitor team performance in product support, driving continuous improvement initiatives and responding swiftly to customer requirements.
- Develop and implement promotional strategies and service concepts to empower Account Managers.
- Integrate product support activities into the broader annual business strategy, ensuring alignment with organizational objectives.
- Review and approve annual departmental budgets and forecasts for parts, service, and support-related sales.
- Maintain compliance with supplier agreements, oversight standards, and operational policies, particularly in areas such as safety, contamination control, and service excellence.
- Collaborate with department leaders to manage assets—including equipment, logistics, personnel, and digital systems.
- Oversee pricing strategies and ensure they align with departmental objectives.
- Evaluate and mentor managers, conduct performance reviews, and develop learning plans aligned with global service standards.
Requirements
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Bachelor’s or Master’s degree in Mechanical Engineering, Business Management, or a related discipline, with 5–8 years of leadership experience (or equivalent combination of education and experience).
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Prior experience in the heavy equipment industry, particularly within parts or service operations, is highly desirable.
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Proven track record in leading teams and managing service-oriented departments effectively.
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Able to communicate in English
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Spanish and/or French are a plus
Benefits
- Residential contract with benefits.
