An established automotive organization is seeking an experienced and hands-on Workshop Supervisor to lead daily workshop operations and manage a team of technical professionals. This role is ideal for a strong leader with extensive automotive maintenance and repair experience who can ensure operational excellence, safety compliance, and high-quality service delivery.
Key Responsibilities
Team Leadership
- Lead, coach, and support a team of technicians and workshop support staff
- Conduct team meetings and performance discussions
- Monitor productivity and work quality
- Communicate operational updates and technical developments
- Approve leave requests and support workforce planning
- Foster a positive, safety-focused, and service-oriented work environment
Workshop Operations
- Plan, organize, and coordinate repair and maintenance activities
- Assign work effectively based on technician expertise and workshop priorities
- Estimate repair and service times
- Inspect completed work to ensure quality standards are met
- Verify work orders and labor hours for invoicing purposes
- Ensure availability of tools, equipment, and materials
- Maintain compliance with safety procedures and operational standards
- Ensure proper intake and vehicle delivery procedures are followed
- Support customer issue resolution related to vehicle maintenance and repairs
Technical Support
- Perform maintenance and repair work when required
- Record recurring technical issues and contribute to continuous improvement initiatives
- Provide recommendations to improve workshop efficiency and service quality
Requirements
Education & Knowledge
- Bachelor-level or equivalent experience
- Strong knowledge of automotive engineering and vehicle maintenance
- Familiarity with workshop management systems and fleet management tools
- Knowledge of preventive and predictive maintenance practices
- Experience working with automated workshop systems is an advantage
Experience
- Minimum 10 years of relevant automotive workshop experience
- At least 5 years of experience as a senior or first-class technician
- Minimum 3 years of supervisory or leadership experience within a workshop environment
Skills & Competencies
- Strong leadership and communication skills
- Excellent organizational and planning abilities
- Technical troubleshooting expertise
- Ability to prioritize and manage multiple activities
- Analytical and solution-oriented mindset
- Customer-focused and service-driven attitude
- Flexible, proactive, and resilient under pressure
- Strong teamwork and motivational skills
- Proficiency in MS Office applications
